1. Insert the Explore Yellowstone CD in your CD-ROM drive. Double-click on the Installer icon.
2. Follow the on-screen prompts until the installation is complete.
3. To start the program, put the Explore Yellowstone CD into the CD-ROM drive. Double-click on the Explore Yellowstone icon, keeping the CD in your CD-ROM drive.
Additional Information:
Explore Yellowstone will create a Roster folder inside your System's Preferences folder. Inside of the Roster folder are the files containing the individual ranger statistics. Explore Yellowstone will also install or update the QuickTime files in your System's Extensions folder.
To completely remove Explore Yellowstone from your hard disk, simply drag the Roster folder into your trash.
1. After starting the program using the instructions found in the Installation Information section of this document, select a name from the Ranger Roster or enter a new name and click OK.
2. Explore Yellowstone will put you inside the park headquarters. You will notice the mouse pointer will highlight various object as it passes over them. When an object is highlighted, you can click on it and the program will respond with the appropriate action.
3. On the table in the headquarters is an Employee Handbook. Click on this book to bring up a screen describing every part of Explore Yellowstone. You can use the Employee Handbook to find out how to move around in the program, how to perform field surveys, or how to answer visitor questions.
Q: As I was using Yellowstone, all of a sudden the screen froze / the machine crashed.
A1: Make sure you have enough available RAM.
- We do not guarantee our products to run with RAM-doubling software. If you are using this type of software, disable it and restart your Mac, and try running the Yellowstone again.
- make sure that you have no other applications running, such as word processors and screen savers.
- turn off ╥Third-party" desktops such as KidDesk and AtEase.
- turn off the Modern Memory Manager in the Memory Control Panel (Power Macs).
- turning off extensions may help with your RAM situation or prevent an extension conflict. Don╒t use the Shift key at restart--that will turn off ALL your extensions, including those you need for this program. System 7.5.x users can use the Extensions Manager Control Panel to make these adjustments. System 7.1.x should refer to your system software's user manual on how to make these changes.
A2: Verify that the CD-ROM is clean. It is possible that the CD-ROM has become unreadable due to fingerprints, scratches, or dust. Try cleaning the CD-ROM with a soft cotton cloth, wiping in a straight line from the center hole towards the outside edge. Do not use paper towels, do not use any cleaning fluids, and do not wipe in a circle.
Q: I'm not getting any sound.
A: Open the control panel "Sound" and set the volume level for your Macintosh speaker. If you have external speakers, make sure that your speakers are turned on and that your connection is made to the sound output jack.
Q: My picture is too small / displays goofy colors.
A: Check to see if your monitor is set to 640x480x256 colors.
Q: The program seems to be playing slow or the music is choppy.
A: There are several things you can do to improve the computer's performance in the your Control Panels. Try turning off virtual memory and turning on 32-bit addressing. Make sure you're not loading any nonessential extensions. Turn off file sharing. Verify that the monitor is set to 256 colors.
Q: I play the videos in the Guidebook, but all I get is a black screen.
A: This usually means that QuickTime is not installed or is incorrectly installed. Verify the version of the QuickTime and QuickTime Power Plug (for Power Macs) files in your extensions folder. These files need to be version 2.1. Try running the installation again and select Custom Install. Run the option to install QuickTime and QuickTime Power Plug.
Q: I╒m still stuck! Help!
A: Call MECC Technical Support at (612) 569-1678 Monday through Friday, 8:00 a.m. to 6:00 p.m. Central Time. To give you optimal service, we request that you be in front of your computer when you call.
If you can╒t call us during these hours, call the number any other time and leave a message with your daytime phone number so that a technician can return your call or e-mail us at mecctech@mecc.com.
In either case, we can serve you better if you have the following information ready (we ask for this information right away, so it╒s best that you have it available before you get on the phone.)
Brand name of the computer, processor type, and speed
Amount of RAM
Exact nature of the problem (When did it happen? What were you doing right before the it occurred? Did you get an error message? If so, what did it say?)
Could you make the problem happen again?
Did you try the troubleshooting tips listed above?
